Our client, a respected leader in the manufacturing sector, is seeking a Customer Service Specialist to provide dedicated support to their Engineering Department. This role is ideal for someone with a strong background in customer support within a technical or manufacturing environment, particularly in companies dealing with small or tangible components.
The Customer Service Specialist will serve as a key point of contact for both national and international customers, supporting product-related inquiries and technical concerns. This position is critical in ensuring timely, accurate, and professional communication between engineering teams and customers.
Responsibilities:
Provide high-level customer service support to the engineering department
Handle phone and email inquiries related to product issues
Troubleshoot customer concerns and identify technical problems
Address warranty-related questions and process replacement orders
Submit and track orders for replacement parts or products
Assess technical issues and escalate appropriately to the correct team
Communicate with both domestic and international customers
Must Have:
2-3 years of experience in a customer service role within a similar industry
Background in small component or tangible part manufacturing companies
Strong phone communication skills and a professional demeanor
Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)
Ability to learn new systems and processes quickly
Training:
Basic training will be provided on-site, including company systems and tools. However, prior experience in a similar customer-facing technical support role is required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.